The renter is insured for the rental vehicle damaged by accident including Tires, Underside, Glass, Mirror, Engine with no obligation to pay any excess. The renter’s liability is covered of €1.000.000 for death and bodily injuries. The renter is insured in case the vehicle is stolen, except if theft occurs because of negligence. Any stolen belongings in the interior of the car are not covered by any insurance.
SPECIAL CDW COLLISION DAMAGE WAIVER NO EXCESS AND NO DEPOSIT;
FDW + WUG FULL COLLISION DAMAGE WAIVER WITH ZERO EXCESS :
‣ Tires ‣ Underside ‣ Glass ‣ Mirror ‣ Engine.
PL: Public liability insurance;
TP: Theft Protection;
PAI: Personal accident insurance;
NO DEPOSIT REQUIRED NO CREDIT CARD REQUIRED NO EXTRA INSURANCES.
The prices on our website are final and include all of the above types of insurances, you do not need to pay any extra cost. You can find the prices on our main page, just select your rental dates and press "SELECT CAR". You can return the car to any part of the island without any extra payments.
Drivers should be hold a valid license for at least one year and the age of the driver should be not be less than 21 years.
Your vehicle will be delivered with a certain amount of fuel and you need to return it with the same amount. Fuel costs are paid by the customer. There is no refund for unused fuel.
Damages that occur while driving under influence (DUI) are not covered. Damages under the car and flat tires are not covered on off-roads (e.g. Road to Balos).
We guarantee twenty-four hours a day and seven days a week road assistance all over Crete.
Unlimited kilometers is included in our prices. You don't need to pay extra for kilometers you drive.
We can add any person in your contract as a second driver free of charge.
We will deliver your car at any time and place you want. We are always ready to meet you personally at the airport and deliver the car immediately upon your arrival.
The delivery at the airport during night or early morning hours (from 22:00 to 08:00) is supplemented by an additional cost in the amount of 25 Euro for Heraklion Airport and 45 Euro for Chania Airport.
We deliver cars in Crete within a radius of 150km from Heraklion. Please contact us before booking if your location is more than 150 km from Heraklion.
For Chania and Ierapetra and within a radius of 30 km from it, the minimum rental period is 6 days. When renting a car from Heraklion airport and return to the area of Chania or Ierapetra, the minimum rental period of 6 days also applies. For Myrtos, Sitia, Plakias the minimum rental period is 8 days.
If you change the date or time, we are ready to make the appropriate changes to your booking with preservation of the previously made prepayment without extra charges. When you change the car model, your prepayment will not be saved.
For each of our clients, we offer a free map of Crete and assistance in developing your personal route, according to your wishes.
The prepayment amount is only 10% of the total rental amount. If you need to cancel your rental car booking, the 10% prepayment amount can only be refunded within 24 hours of completing your booking. We do not block any deposits on your card and do not store your card details. Payment processing is carried out via WorldLine in collaboration with EuroBank Greece.
You can always book a car without prepayment by clicking "PAY LATER" at the last step of your reservation. In this case, you can pay full amount with cash or by card upon arrival. Discounts are not valid when you book without prepayment.
In the case of a booking without prepayment, if you have provided incorrect information and we are unable to contact you via email or phone, the booking may be canceled.
1. General Provisions
This document governs data protection issues, the use of the website of CRETAMAXI IKE (hereinafter referred to as the "Company"), and interactions with customers, users, and visitors.
We respect your privacy and make every effort to protect your personal data in accordance with the General Data Protection Regulation (GDPR). The Company is the responsible data controller and has appointed a Data Protection Officer (DPO) who handles all data protection matters.
Data Protection Department
CRETAMAXI IKE
TK 71201 Rianou, Heraklion, Crete, Greece
Registration Number (EOT): 1039 E81000 429101
Email: info@cretancars.gr
Phone: +30 2810 54 0031
You also have the right to contact the Hellenic Data Protection Authority.
2. Legal Basis for Data Processing
- Processing is necessary for the performance of a contract (rental agreement).
- Processing is necessary to comply with legal obligations.
- Processing is based on user consent (for marketing emails and cookies).
- Processing is necessary for the legitimate business interests (fraud prevention, security).
3. Collection and Processing of Data
The company collects and processes the following data:
- Name
- Email address
- Phone number
4. User Rights under GDPR
- Right to access your data.
- Right to rectify inaccurate data.
- Right to erase your data ("Right to be forgotten").
- Right to restrict processing.
- Right to data portability.
- Right to withdraw consent at any time.
- To exercise any of your data protection rights, please email info@cretancars.gr with a detailed request. We will process your request within 30 days in accordance with GDPR.
- Right to object to automated decision-making and profiling.
5. Data Retention
- Personal data is retained only as long as required for legal or contractual obligations.
- Booking and transaction data: Stored for up to 5 years to comply with tax and accounting obligations.
- Identity documents and driver's license information are stored only for the duration of the rental agreement and up to 30 days after vehicle return, after which they are securely deleted.
- Marketing data: Stored until consent is withdrawn.
6. Data Sharing & Security
- We do not sell or share your data with third parties unless legally required.
- Secure processing methods include SSL encryption, access control, and compliance with industry security standards.
- We use third-party services such as WorldLine for payment processing. These providers act as independent data controllers. We also use Google Analytics to improve our website, with IP addresses anonymized.
- In case of a data breach, affected users will be notified within 72 hours. In such cases, we will notify affected users via email and publish an official notice on our website.
7. Cancellation and Refund Policy
- Cancellation requests must be sent at least 30 days before the booking date to info@cretancars.gr.
- Refunds are only possible within 24 hours of payment and are subject to a 5% processing fee.
- All vehicles can always be booked without prepayment, with full payment upon pickup.
- Refunds will be processed within 30 days via the original payment method.
8. Cookie Policy
The company uses cookies to enhance the user experience. You can manage cookies through your browser settings:
- Google Chrome
- Mozilla Firefox
- Safari
- Microsoft Edge
- We use different types of cookies:
Essential cookies (for website functionality)
Analytical cookies (e.g., Google Analytics)
On your first visit to our website, you can customize your cookie settings through our cookie banner.
9. Limitation of Liability
- The company is not responsible for technical failures, internet outages, or force majeure.
- The company is not responsible for incorrect information provided by users.
- All disputes will be settled exclusively in the courts of Greece.
- The company reserves the right to refuse service in cases of fraud or abuse.
10. Policy Updates
- The company may update this policy periodically.
- Users will be informed of significant changes via email or a notification on the website.
